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RedCallRD | Enterprise BPO Platform * v11.6

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Agent Monitor

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Total agents
0
Online
0
Issues
0
Offline
0

Agents

0
AgentRoleStatusIPLocationGPSMatchUptimeVerLast seen
Waiting for data...

Alerts

0
TimeCodeAgentTypeDetail
No alerts
Products
0
activos en catalogo
Stock total
0
unidades en almacen
Stock bajo
0
productos en alerta
Valor inventario
RD$0
a precio compra

Catalogo

0
CodeNameCategoryStockP. CompraP. VentaAcciones

Profiles document holders applying to client campaigns

0
CodeNamePhoneRecruiterDocumentActions
Registered
0
awaiting closing
Closed (MTD)
0
USD 0
Total Payouts (MTD)
DOP 0
net agent payments
Last FX Rate
most recent closing

Invoice Records

0
Invoice IDStatusDatePlatformAgentCampaignGross USDAgent Pay (DOP)Actions

Agent

New product

No se puede cambiar despues de creado
Se mostrara alerta cuando stock_actual sea menor o igual a este valor

Registrar entrada (compra)

Total entradaRD$0.00

Registrar salida (asignacion / venta)

Por defecto el precio de venta del producto
Toda salida queda asociada a un agente para trazabilidad
Total salidaRD$0.00
Nota: En este modulo la salida solo descuenta del stock. La factura formal y la deuda al agente se crean desde el modulo Billing (proxima version v11.6).

Historial

New Profile

New Campaign

Legacy field. Going forward, PM is set per agent in Workforce.

New team member

Default share of partner pool. All active partners on an invoice should ideally sum to 100%.
Charged per agent-hour for agents assigned to this PM

New platform

e.g. Arise = 5, Liveops = 0

Assign Workforce

Agent:
Tip: The PM will collect the per-hour rate for this agent's worked hours. Campaign and Profile pre-fill the invoice form when this agent is selected.
Pick a Team Member with PM role. Use yourself if you collect this agent's PM rate.

Close Invoice & Pay Agent

Final step — once you close this invoice, the exchange rate is locked, the agent's payment receipt is generated, debt deductions are committed, and the invoice can no longer be edited.

Exchange Rate

Set the actual rate at which USD was converted to DOP for this payment.

Stock Debt

Payment Breakdown

Notes

New Invoice

Step 1 of 2 — Registration
Record the payment receipt from the client (platform statement). All amounts in USD. The exchange rate is set later, when you close the invoice and pay the agent.

Identification

Selecting an agent auto-fills PM, Campaign and Profile from Workforce
From agent's Workforce assignment

Pay Period & Receipt

Total stated on the platform receipt

Agent Work

Rates (loaded from defaults, editable per invoice)

Auto-set from PM's Team profile

Distribution Type

Notes

Distribution Preview (live, USD only — DOP applied at closing)