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RedCallRD | Enterprise BPO Platform * v11.8

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Agent Monitor

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Total agents
0
Online
0
Issues
0
Offline
0

Agents

0
AgentRoleStatusIPLocationGPSMatchUptimeVerLast seen
Waiting for data...

Alerts

0
TimeCodeAgentTypeDetail
No alerts
Products
0
active in catalog
Stock total
0
units in inventory
Stock bajo
0
items below threshold
Valor inventario
RD$0
a precio compra

Catalog

0
CodeNameCategoryStockQtyCostSale PriceActions

Profiles document holders applying to client campaigns

0
CodeNamePhoneRecruiterDocumentActions
Registered
0
awaiting closing
Closed (MTD)
0
USD 0
Total Payouts (MTD)
DOP 0
net agent payments
Last FX Rate
most recent closing

Invoice Records

0
Invoice IDStatusDatePlatformAgentCampaignGross USDAgent Pay (DOP)Actions

Audit Log all changes across the platform

0
Last 2,000 entries are kept. Older entries are automatically rotated out.
TimestampActorActionEntityIDChanges

Agent

New product

Cannot be changed after creation
Alert shown when current stock falls at or below this value

Register Stock Entry (Purchase)

Defaults to product's current sale price. Editable - if changed, product sale price is updated and tracked in cost history.
Entry TotalDOP 0.00

Register Stock Exit (Assignment / Sale)

Defaults to product sale price
Every exit is linked to an agent for traceability
Total salidaRD$0.00
Note: This action only reduces stock. The formal invoice and agent debt are created from the Billing module.

Historial

New Profile

New Campaign

Legacy field. Going forward, PM is set per agent in Workforce.

New team member

Default share of partner pool. All active partners on an invoice should ideally sum to 100%.
Charged per agent-hour for agents assigned to this PM

New platform

e.g. Arise = 5, Liveops = 0

Assign Workforce

Agent:
Tip: The PM will collect the per-hour rate for this agent's worked hours. Campaign and Profile pre-fill the invoice form when this agent is selected.
Pick a Team Member with PM role. Use yourself if you collect this agent's PM rate.
The recruiter who brought this agent's profile

Close Invoice & Pay Agent

Final step — once you close this invoice, the exchange rate is locked, the agent's payment receipt is generated, debt deductions are committed, and the invoice can no longer be edited.

Exchange Rate

Set the actual rate at which USD was converted to DOP for this payment.

Stock Debt

Payment Breakdown

Notes

New Invoice

Step 1 of 2 — Registration
Record the payment receipt from the client (platform statement). All amounts in USD. The exchange rate is set later, when you close the invoice and pay the agent.

Identification

Selecting an agent auto-fills PM, Campaign and Profile from Workforce
From agent's Workforce assignment
From agent's Workforce assignment

Pay Period & Receipt

Total stated on the platform receipt

Agent Work

Rates (loaded from defaults, editable per invoice)

Auto-set from PM's Team profile

Distribution Type

Notes

Distribution Preview (live, USD only — DOP applied at closing)

New Recruiter

New Supplier

New Purchase Order

Workflow: Draft → Approved → Ordered → (Partially) Received → Closed. Edit items only while in Draft. Costs and quantities are confirmed at receiving time.

Header

Line Items

Estimated Total

DOP 0.00

Receive Purchase Order

Receive items: Adjust the actual received quantity and unit cost per item. Cost defaults to last known cost. If you change the cost, a history record is created and the product's current cost is updated.

Cost History